Our Values

At Needles & Bolts, we know that every dollar you spend is a choice, and we’re grateful when you choose to support us. Our vision is simple: to spark creativity, share knowledge, and build community through sewing, quilting, and fiber arts.

We believe stitching should be accessible to everyone who wants to experience it. That means offering high-quality, sustainable supplies, thoughtful instruction, and a welcoming space where all makers can thrive.

As an independent craft retailer, our goals are to:

• Inspire and encourage makers of every background, skill level, and age

• Support local and ethical makers, designers, and suppliers

• Provide knowledge generously, with kindness and enthusiasm

• Build a vibrant, connected creative community in Philadelphia

• Create a sustainable, rewarding, and fun workplace for our staff

Social Policies

Needles & Bolts is an inclusive space. We welcome all people regardless of race, gender identity or expression, sexual orientation, religion, ability, size, or age.

We actively commit to:

• Hosting low-cost, accessible monthly community stitch nights open to all (check our Classes + Events page for dates)

• Partnering with local charities through proceeds, donated time/product.

• Using our platform to celebrate and uplift the diversity of our community

Have an idea for a cause we should support? Reach out—we love collaborating to make a difference.

Anti-Racism Action Plan

We believe Black Lives Matter, and we acknowledge our responsibility to help dismantle systemic racism to create the equitable world we want to live in.

Our commitments include:

• Employing and supporting a diverse staff

• Featuring and uplifting BIPOC makers, designers, and businesses in our shop, newsletter, and social media

• Donating a percentage of profits each year to organizations that empower the Black community (3% in our inaugural profitable year, with a goal of 5% moving forward)

• Prioritizing vendors and brands whose values align with our own

• Continuing staff education around equity and anti-racism practices

• Holding ourselves, our staff, and our customers accountable for upholding an inclusive and respectful environment

We will not tolerate racist remarks, comments, or actions in our shop or online. Needles & Bolts is a space for kindness, creativity, and belonging—always.

Returns

We want you to love what you take home from Needles & Bolts. If you’re not completely satisfied with your purchase, we’re happy to offer store credit or an exchange within 30 days of the original purchase date.

Eligible returns:

• Kits, thread, and notions (must be unopened and in original condition)

• Other stitchery items in unused condition

Returns will be issued as a store credit for future use.

Final sale items (not returnable):

• Cut yardage

• Books and patterns

• Sale items

• Opened packages of any kind

Thank you for understanding—your support helps us continue to be a resource for our creative community!

Class Cancellations

• Minimum Enrollment
  All classes require a minimum of 2 students to run (except for the Make Friends series). If a class has fewer than 2 students registered 24 hours before start time, we’ll reach out to move your seat into the next available session or issue store credit for the amount paid.

• Cancellations & Refunds
  We require at least 48 hours’ notice before the start of your class to issue a refund or store credit. Cancellations made within 48 hours of class time are not eligible for refunds or credit.

• Switching Dates
  If you need to reschedule, you may switch into another session of the same class one time, as long as you contact us before the 48-hour deadline. To cancel or reschedule, please email us at hello@needlesandbolts.com.

• Guest Instructor Workshops
  For classes with out-of-town or special guest instructors, all sales are final. Refunds and store credit are not available at any time. If you cannot attend, you’re welcome to transfer your seat to a friend.