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Our Values
We know that where you choose to spend your money is important, and we sincerely appreciate when you choose to support Needles & Bolts. Our vision is to inspire people to reach their crafting potential through modern and sustainable supplies and quality instruction. We believe that stitching should be accessible to anyone who wants to experience it.Our primary objective is to be a leader in the world of independent craft retailers, to kindly and enthusiastically encourage crafters of all levels and backgrounds, to support local and quality craft-supply makers, to provide a wealth of knowledge to customers, and to host a sustainable, rewarding, and fun work environment. Our goal is to support the local and regional economy whenever possible and build community in Philadelphia.
Social Policies
We welcome all regardless of race, gender and gender expression, sexual orientation, religion, ability, size, or age.We commit to hosting low-cost, accessible, monthly community stitch nights that are open to all (check the classes+events page to see when the next one is scheduled & register to join us!)
We plan to work with local charities to give back to the community through shop proceeds, donated time, or hand-made items. Contact us if you would like to assist with this!
Anti-Racism Action Plan
We believe Black Lives Matter. We believe we have a role to play to dismantle white supremacy and the systems that perpetuate it in order to help create the equitable world we want to live in. We are committed to the following actions and principles:- to employ a racially diverse staff
- to highlight makers of color on our social media and in our newsletter
- to donate 3% of our inaugural profitable year to non-profits that empower the Black community and increase this amount to 5% in the following years
- to actively seek out and stock products from BIPOC-owned businesses and designers
- to create a work environment that encourages diversity and is inclusive
- to ensure the values of the companies we carry align with ours
- to educate ourselves and support our staff in anti-racism education and action
- to hold our customers to these same standards
We will not tolerate any racist comments/remarks/actions when in our store or online in comments.
Returns
We will make every effort to make sure you are satisfied with your purchase. If you are unsatisfied with your stitching or notions purchase for any reason, we will accept a return for store credit or exchange within 30 days of the date of original purchase. Kits and thread/notions must be in original condition and not used or opened. We will issue a digital gift card for the return.We cannot accept returns on cut yardage, any books, patterns, sale items or any opened packages.
These are final sale and may not be returned.
Class Cancellations
- All classes need a minimum of 2 students to run (except the "Make Friends" series). If a class has less than 2 students 24 hours prior to class start, we will contact you and discuss moving your seat into the next available workshop or offer you a credit of the class amount paid to put towards a future class.
- We require a 48-hour notice before the start of your class in order to receive a refund or store credit. Please note that we cannot offer a refund OR store credit if you are within the 48-hour time frame. If you need to cancel a class or switch the date and the 48-hour deadline has not passed, please email us at hello@needlesandbolts.com to do so and we are happy to help.
- There are NO refunds or store credit given at any time for classes with out-of-town instructors and special guest instructors. Your seat may be transferred to a friend if you cannot attend.